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Title: Users are unable to access Microsoft 365 services in South America User impact: Some users are unable to access Microsoft 365 services. More info: Users may experience email delivery delays. intermittent connection disruptions, and encounter service unavailability (503) errors when connecting to Outlook and Teams. Additionally, users may be unable to access SharePoint sites and OneDrive content. Current status: Our telemetry indicates that service has recovered for the majority of users, and we’re continuing our work to ensure long-term stability across the affected infrastructure. To that end, we’re bringing an additional network route online and making adjustments to traffic flow to help improve connectivity to the remaining impacted service segment. Scope of impact: Some users in South America attempting to access Microsoft 365 services may be impacted. Start time: Wednesday, May 13, 2026, at 1:30 PM UTC Preliminary root cause: Intermittent network connectivity issues are causing certain network paths to become unstable, resulting in increased traffic being routed through alternate paths and leading to impact. Next update by: Wednesday, May 13, 2026, at 5:30 PM UTC
Last update on
Title: Users are unable to access Microsoft 365 services in South America User impact: Some users are unable to access Microsoft 365 services. More info: Users may experience email delivery delays. intermittent connection disruptions, and encounter service unavailability (503) errors when connecting to Outlook and Teams. Additionally, users may be unable to access SharePoint sites and OneDrive content. Current status: Our telemetry indicates that service has recovered for the majority of users, and we’re continuing our work to ensure long-term stability across the affected infrastructure. To that end, we’re bringing an additional network route online and making adjustments to traffic flow to help improve connectivity to the remaining impacted service segment. Scope of impact: Some users in South America attempting to access Microsoft 365 services may be impacted. Start time: Wednesday, May 13, 2026, at 1:30 PM UTC Preliminary root cause: Intermittent network connectivity issues are causing certain network paths to become unstable, resulting in increased traffic being routed through alternate paths and leading to impact. Next update by: Wednesday, May 13, 2026, at 5:30 PM UTC
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Users are unable to access Microsoft 365 services in South America
Microsoft Teams
Users are unable to access Microsoft 365 services in South America
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